Guarantee Terms

In addition to your statutory rights, we offer a voluntary money-back guarantee on Novendo products under the following terms.

Guarantor

Kestrel Commerce LLC (brand: Novendo), 30 N Gould St, Ste N, Sheridan, WY 82801, USA
Email: support@novendo.shop

Scope and Duration

The guarantee applies to all products purchased from novendo.shop for 60 days from receipt of the goods. Within this period, we will refund the purchase price of the product if it is returned to us unopened in its original condition. Return shipping is paid by the buyer. The guarantee is valid once per order.

How to Make a Claim

To make a claim, simply email support@novendo.shop with your order number. We will then send you the return address. Your refund will be issued to the original payment method within 14 days of receiving your return.

Statutory Rights

This guarantee is in addition to your statutory rights, in particular the statutory right of withdrawal and your statutory warranty rights. These statutory rights are not limited by this guarantee, and exercising them is free of charge.

Territorial Scope

The guarantee is valid for deliveries within the United States.