Privacy policy
Privacy Policy
What we collect
Name, email address, shipping and billing address, telephone number where you provide it, order history, and payment details processed by our payment providers. We do not store full card numbers. We also collect device and usage data through cookies and similar technologies, including IP address, browser type, pages viewed, time on page, and referring source.
How we use it
To process and ship orders, communicate about orders, provide customer support, send marketing messages where permitted, detect and prevent fraud and abuse, measure and improve our advertising, and comply with legal obligations.
Who we share it with
Service providers acting on our behalf: payment processors, fulfillment and shipping partners, email and SMS platforms, customer support platforms, and analytics and advertising providers including Meta and Google. We may also disclose information where required by law, to enforce our Terms, or in connection with a merger or sale of the business. We do not sell your personal information for monetary consideration. Sharing data with advertising partners for targeted advertising may be treated as a sale or sharing under some state privacy laws; see your rights below.
International transfer
We operate from Germany. Your information is transferred to and processed in the European Union and other countries, which may have different data protection rules than your state.
Your choices
You can unsubscribe from marketing email at any time via the link in any message. You can disable cookies in your browser; parts of the site may then stop working.
Your rights
Depending on your state of residence, you may have the right to request access to the personal information we hold about you, request its deletion or correction, and opt out of targeted advertising. To make a request, email support@novendo.shop with the subject line Privacy Request. We will verify your identity before acting on a request and will respond within the period required by applicable law. We will not discriminate against you for exercising these rights.
Do Not Track
Our site does not respond to Do Not Track browser signals.
Children
This site is not directed to children under 13 and we do not knowingly collect personal information from them.
Retention
We retain order and transaction data for as long as required by tax and accounting law, and other information for as long as necessary for the purposes described above.
Contact
Kestrel Commerce LLC (brand: Novendo), 30 N Gould St, Ste N, Sheridan, WY 82801, USA · support@novendo.shop