Guarantee terms

In addition to your statutory rights, we grant a voluntary money-back guarantee on Novendo products under the following terms.

Guarantor

Novendo, proprietor Erik Berisha, Hermann-Flach-Straße 6, 18109 Rostock, Germany
Email: support@novendo.shop

Scope and duration

The guarantee applies to all products purchased via novendo.shop for 60 days from receipt of the goods. Within this period, we will refund the purchase price of the product if the product is returned to us unopened and in its original condition. The cost of return shipping is borne by the buyer. The guarantee applies once per order.

Procedure

To make a claim, simply send an email to support@novendo.shop stating your order number. We will then send you the return address. The refund will be made to the original payment method within 14 days of receipt of the return.

Statutory rights

This guarantee applies in addition to your statutory rights, in particular the statutory right of withdrawal and the statutory warranty rights. These statutory rights are not restricted by the guarantee, and exercising them is free of charge.

Territorial scope

The guarantee applies to deliveries within the European Union and Switzerland.